About this course
| Some course providers are also offering a previous version of this course - CHC52021 Diploma of Community Services. Talk to your preferred provider for details. |
Are you looking for a leadership role in community services? This training will help you to manage or supervise employees and volunteers.
Community service professionals work in government-funded, not-for-profit and charitable organisations.
You may find employment in:
- aged care
- welfare support
- social housing
- child, youth and family welfare
- alcohol and drug intervention
- health promotion
- mental health
- disability services.
You will study core units and choose from a range of electives, which can guide your area of specialisation. Note that the availability of electives may vary depending on your selected training provider.
The course has the below specialisation options available. In some instances, you can complete two specialisations. Ask your preferred training provider which specialisation options they offer.
- Diploma of Community Services (Case Management)
- Diploma of Community Services (Social Housing)
- Diploma of Community Services (Child, Youth and Family Welfare)
- Diploma of Community Services (Responding to Family Violence)
The course will give you real-world experience through 100 hours of work placement. This must be completed to achieve the qualification.
This qualification is recognised nationally under the Australian Qualifications Framework (AQF).
Licensing and regulatory information
During your studies, you may need to have a Working with Children Check and a National Police Check. Check with your preferred course provider.
Contact your preferred course provider for course entry requirements.
This course can be done as a traineeship. You’ll get technical knowledge through coursework and hands-on experience through paid work. On completion you will receive a nationally recognised qualification.
To enrol as a trainee, you’ll need:
- a job in a relevant workplace in the same field as your course, and
- an employer willing to sign a Commonwealth Government ‘Training Contract’ and support your learning at work.
To get started:
- contact an Apprentice Connect Australia Provider for information on finding an employer and for ongoing support
- find a course provider that delivers the course as a traineeship.
To get help:
- contact the TAFE and Training Line
- visit our apprenticeships and traineeships page
- visit Apprenticeships Victoria.
Core units
Unit title Unit code Assess co-existing needs CHCCCS004 Develop and implement service programs CHCCCS007 Recognise and respond to crisis situations CHCCCS019 Facilitate and review case management CHCCSM017 Analyse impacts of sociological factors on people in community work and services CHCDEV005 Recognise and respond appropriately to domestic and family violence CHCDFV001 Work with diverse people CHCDIV001 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCDIV002 Manage legal and ethical compliance CHCLEG003 Facilitate workplace debriefing and support processes CHCMGT005 Reflect on and improve own professional practice CHCPRP003 Maintain work health and safety HLTWHS003 Elective units
Unit title Unit code Manage personal health and wellbeing BSBPEF401 Provide advocacy and representation services CHCADV002 Represent clients in court CHCADV003 Represent organisation in court or tribunal CHCADV004 Provide systems advocacy services CHCADV005 Assess needs of clients with alcohol and other drugs issues CHCAOD004 Provide alcohol and other drugs withdrawal services CHCAOD005 Develop strategies for alcohol and other drugs relapse prevention and management CHCAOD007 Provide advanced interventions to meet the needs of clients with alcohol and other drugs issues CHCAOD008 Develop and review individual alcohol and other drugs treatment plans CHCAOD009 Increase the safety of individuals at risk of suicide CHCCCS003 Facilitate responsible behaviour CHCCCS009 Identify and report abuse CHCCCS033 Support people with autism spectrum disorder CHCCCS035 Facilitate the empowerment of people receiving support CHCCCS038 Develop and deliver community projects CHCCDE023 Support community action CHCCDE024 Develop and support community leadership CHCCDE025 Develop and lead community engagement strategies to enhance participation CHCCDE026 Implement community development strategies CHCCDE027 Work within organisation and government structures to enable community development outcomes CHCCDE028 Develop and implement a community renewal plan CHCCDE031 Develop workplace communication strategies CHCCOM003 Present information to stakeholder groups CHCCOM004 Establish and confirm the counselling relationship CHCCSL001 Apply specialist interpersonal and counselling interview skills CHCCSL002 Facilitate the counselling relationship and process CHCCSL003 Support counselling clients in decision-making processes CHCCSL007 Facilitate goal directed planning CHCCSM009 Implement case management practice CHCCSM010 Coordinate complex case requirements CHCCSM012 Provide case management supervision CHCCSM014 Undertake case management in a child protection framework CHCCSM015 Undertake advanced assessments CHCCSM016 Confirm developmental status CHCDEV004 Analyse information for service planning and delivery CHCDEV006 Provide support to children affected by domestic and family violence CHCDFV002 Provide domestic and family violence support in Aboriginal and Torres Strait Islander communities CHCDFV004 Counsel clients affected by domestic and family violence CHCDFV006 Work with users of violence to effect change CHCDFV007 Establish change promoting relationship with users of domestic and family violence CHCDFV009 Make safety plans with people who have been subjected to domestic and family violence CHCDFV012 Develop and provide person-centred service responses CHCDIS015 Develop and promote positive person-centred behaviour supports CHCDIS016 Facilitate community participation and social inclusion CHCDIS017 Provide person-centred services to people with disability with complex needs CHCDIS019 Manage and promote diversity CHCDIV003 Plan health promotion and community intervention CHCEDU002 Provide sexual and reproductive health information to clients CHCEDU003 Develop, implement and review sexual and reproductive health education programs CHCEDU004 Provide parenting, health and well-being education CHCEDU009 Operate in a family law environment CHCFAM001 Support people to improve relationships CHCFAM003 Facilitate changeovers CHCFAM004 Facilitate and monitor contact CHCFAM005 Assist families to self-manage contact CHCFAM006 Plan and conduct group activities CHCGRP002 Meet statutory and organisation information requirements CHCINM001 Respond to client language, literacy and numeracy needs CHCLLN001 Develop, implement and review quality framework CHCMGT001 Manage partnership agreements with service providers CHCMGT002 Lead the work team CHCMGT003 Secure and manage funding CHCMGT004 Coordinate client directed services CHCMGT006 Work with people with mental health issues CHCMHS001 Establish self-directed recovery relationships CHCMHS002 Provide recovery oriented mental health services CHCMHS003 Work collaboratively with the care network and other services CHCMHS004 Provide services to people with co-existing mental health and alcohol and other drugs issues CHCMHS005 Facilitate the recovery process with the person, family and carers CHCMHS006 Work effectively in trauma informed care CHCMHS007 Promote and facilitate self advocacy CHCMHS008 Assess and promote social, emotional and physical wellbeing CHCMHS011 Implement trauma informed care CHCMHS013 Develop and implement policy CHCPOL002 Research and apply evidence to practice CHCPOL003 Develop and maintain networks and collaborative partnerships CHCPRP001 Promote and represent the service CHCPRP004 Engage with health professionals and the health system CHCPRP005 Identify and report children and young people at risk CHCPRT025 Support the rights and safety of children and young people CHCPRT026 Work collaboratively to maintain an environment safe for children and young people CHCPRT027 Work within a practice framework CHCPRT029 Provide supervision in a secure system CHCPRT032 Provide support to children and youth in out-of-home care CHCPRT033 Work with children and young people with complex trauma and attachment issues and needs CHCPRT034 Work with forced migrants CHCSET003 Undertake bicultural work with forced migrants in Australia CHCSET004 Work with people experiencing or at risk of homelessness CHCSOH013 Manage and maintain tenancy agreements and services CHCSOH014 Manage head lease CHCSOH019 Develop quality systems in line with registration standards CHCSOH020 Work with clients within the social housing system CHCSOH021 Develop social housing enterprise opportunities CHCSOH022 Acquire properties by purchase or transfer CHCSOH023 Engage respectfully with young people CHCYTH013 Respond to critical situations CHCYTH016 Develop and implement procedures to enable young people to address their needs CHCYTH017 Provide services for the needs and circumstances of young people CHCYTH022 Manage service response to young people in crisis CHCYTH024 Provide information/strategies to enhance capacities of Aboriginal/Torres Strait Islander families HLTAHW031 Provide Advanced First Aid HLTAID014
Course providers
This course is offered by the following providers. Click on the links to the provider websites for the latest information on course details, fees and how to apply.
Government funding for eligible students:
Locations: Bendigo City Campus, Bendigo Off Campus
Delivery modes: Flexible delivery
- Visit Bendigo TAFE for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Dandenong, Frankston
Delivery modes: Full time on-campus, Part time on-campus
- Visit Chisholm Institute for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Mount Helen (Ballarat)
Delivery modes: Full time on-campus, Flexible delivery
- Visit Federation University for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Moorabbin
Delivery modes: Full time on-campus
- Visit Holmesglen Institute for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Broadmeadows Campus, Broadmeadows Off Campus
Delivery modes: Flexible delivery
- Visit Kangan Institute for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Preston
Delivery modes: Full time on-campus, Part time on-campus
- Visit Melbourne Polytechnic for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Warrnambool
Delivery modes: Full time on-campus
- Visit South West TAFE for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Croydon, Hawthorn, Wantirna
Delivery modes: Full time on-campus
- Visit Swinburne University of Technology for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Geelong City (Geelong)
Delivery modes: Full time on-campus, Part time on-campus, Flexible delivery
- Visit The Gordon for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Footscray Nicholson (Footscray), Werribee
Delivery modes: Full time on-campus
- Visit Victoria University for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Wodonga (West Wodonga)
Delivery modes: Full time on-campus
- Visit Wodonga TAFE for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Corryong, Online
Delivery modes: Full time on-campus, Part time on-campus, Flexible delivery, Online
- Visit Australian Institute of Flexible Learning for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Head Office (Shepparton), Morwell, Sale
Delivery modes: Part time on-campus, Online
- Visit Partners in Training Australia for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Broadmeadows
Delivery modes: Full time on-campus
- Visit VASS College of Vocational Education (VCVE) for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Bairnsdale, Heywood, Warrnambool
Delivery modes: Full time on-campus
- Visit Victorian Aboriginal Community Controlled Health Organisation (VACCHO) for course details, fees and how to apply
- Check our FAQs on choosing a course and provider