| Make a presentation | BSBCMM401 |
| Process and maintain workplace information | BSBINM201 |
| Analyse and present research information | BSBRES401 |
| Use business technology | BSBWOR204 |
| Facilitate the interests and rights of clients | CHCADV001 |
| Provide advocacy and representation services | CHCADV002 |
| Provide systems advocacy services | CHCADV005 |
| Facilitate the empowerment of older people | CHCAGE001 |
| Provide support to people living with dementia | CHCAGE005 |
| Work in an alcohol and other drugs context | CHCAOD001 |
| Address the needs of people with chronic disease | CHCCCS001 |
| Increase the safety of individuals at risk of suicide | CHCCCS003 |
| Provide loss and grief support | CHCCCS017 |
| Recognise and respond to crisis situations | CHCCCS019 |
| Respond effectively to behaviours of concern | CHCCCS020 |
| Support independence and wellbeing | CHCCCS023 |
| Support relationships with carers and families | CHCCCS025 |
| Visit client residence | CHCCCS027 |
| Support participative planning processes | CHCCDE001 |
| Develop and implement community programs | CHCCDE002 |
| Implement participation and engagement strategies | CHCCDE004 |
| Work to empower Aboriginal and/or Torres Strait Islander communities | CHCCDE006 |
| Develop and provide community projects | CHCCDE007 |
| Support community action | CHCCDE008 |
| Analyse impacts of sociological factors on clients in community work and services | CHCDEV002 |
| Facilitate the empowerment of people with disability | CHCDIS007 |
| Facilitate community participation and social inclusion | CHCDIS008 |
| Promote Aboriginal and/or Torres Strait Islander cultural safety | CHCDIV002 |
| Work with parents or carers of very young children | CHCEDU011 |
| Support group activities | CHCGRP001 |
| Plan and conduct group activities | CHCGRP002 |
| Deliver structured programs | CHCGRP004 |
| Work legally and ethically | CHCLEG001 |
| Establish self-directed recovery relationships | CHCMHS002 |
| Provide recovery oriented mental health services | CHCMHS003 |
| Work collaboratively with the care network and other services | CHCMHS004 |
| Provide services to people with co-existing mental health and alcohol and other drugs issues | CHCMHS005 |
| Facilitate the recovery process with the person, family and carers | CHCMHS006 |
| Contribute to the review and development of policies | CHCPOL001 |
| Develop and maintain networks and collaborative partnerships | CHCPRP001 |
| Work effectively in consumer mental health peer work | CHCPWK004 |
| Work effectively with carers as a mental health peer worker | CHCPWK005 |
| Work with forced migrants | CHCSET001 |
| Undertake bicultural work with forced migrants in Australia | CHCSET002 |
| Work with people experiencing or at risk of homelessness | CHCSOH001 |
| Manage and maintain tenancy agreements and services | CHCSOH002 |
| Support young people to create opportunities in their lives | CHCYTH003 |
| Work effectively with young people and their families | CHCYTH011 |
| Manage personal stressors in the work environment | HLTWHS006 |
| Plan, organise and deliver group-based learning | TAEDEL401A |
| Plan, organise and facilitate learning in the workplace | TAEDEL402A |
| Design and develop learning programs | TAEDES401A |