Certificate III in Tourism

About this course

If you love travel and enjoy meeting people from diverse backgrounds, a career in tourism may be for you.

This course will give you the skills and training to work in a variety of tourism roles. It covers the basics of tourism customer service, sales and operations.

You can choose from electives in an area of interest to you, for example, marine tourism, tourism office operations, food and beverage, or human resource management. Note that the availability of electives may vary depending on your selected training provider.

On completion of the course, you'll have the skills and knowledge to:

plan and coordinate tourism services
deliver tourism services and products.

A career in the tourism industry can be very diverse. Jobs include:

tour guide
operations coordinator
booking or sales agent
visitor information officer
attractions guide
cultural and heritage guide
tourism business owner.

This qualification is recognised nationally under the Australian Qualifications Framework (AQF).

This course can be done as a traineeship. You’ll get technical knowledge through coursework and hands-on experience through paid work. On completion you will receive a nationally recognised qualification.

To enrol as a trainee, you’ll need:
1. a job in a relevant workplace in the same field as your course, and
2. an employer willing to sign a Commonwealth Government ‘Training Contract’ and support your learning at work.
To get started:
- contact an Apprentice Connect Australia Provider for information on finding an employer and for ongoing support
- find a course provider that delivers the course as a traineeship.
To get help:
- contact the TAFE and Training Line
- visit our apprenticeships and traineeships page
- visit Apprenticeships Victoria.

Units of study

Core units

Unit title	Unit code
Source and use information on the tourism and travel industry	SITTIND003
Provide service to customers	SITXCCS014
Show social and cultural sensitivity	SITXCOM007
Participate in safe work practices	SITXWHS005

Elective units

Unit title	Unit code
Troubleshoot irrigation systems	AHCIRG338
Construct low-profile timber or modular retaining walls	AHCLSC207
Lay paving	AHCLSC209
Set out site for construction works	AHCLSC311
Construct landscape features using concrete	AHCLSC317
Prune shrubs and small trees	AHCPGD209
Plan and maintain plant displays	AHCPGD308
Maintain financial records	BSBFIN302
Plan and apply time management	BSBPEF202
Participate in sustainable work practices	BSBSUS211
Use business software applications	BSBTEC201
Design and produce business documents	BSBTEC301
Design and produce spreadsheets	BSBTEC302
Work effectively with others	BSBTWK201
Maintain cleaning storage areas	CPPCLO3100
Clean carpeted floors	CPPCLO3101
Clean hard floors	CPPCLO3102
Clean and maintain amenities	CPPCLO3103
Clean glass surfaces	CPPCLO3105
Clean window coverings	CPPCLO3108
Clean rooms, furniture and fittings	CPPCLO3111
Clean walls, ceilings and fittings	CPPCLO3112
Monitor and control individual and crowd behaviour to maintain security	CPPSEC2110
Provide First Aid	HLTAID011
Provide First Aid in remote or isolated site	HLTAID013
Operate survival craft, rescue boats and lifesaving appliances (proficiency in survival craft)	MARF043
Apply basic survival skills in the event of vessel abandonment	MARF060
Use hand and power tools	RIISAM203E
Operate small plant and equipment	RIISAM204E
Provide general grounds care	SIFCBGM001
Maintain property and structures	SIFCBGM002
Manage disrespectful, aggressive or abusive customers	SIRXCEG008
Maintain ethical and professional standards when using social media and online platforms	SIRXOSM002
Use social media and online tools	SIRXOSM003*
Advise on products and services	SIRXPDK001
Sell to the retail customer	SIRXSLS001
Test pool water quality	SISCAQU015
Manage pool water quality	SISCAQU016
Monitor and maintain aquatic facility plant and equipment	SISCAQU017
SCUBA dive in open water to a maximum depth of 18 metres	SISOSCB001
Perform diver rescues	SISOSCB006
Lead SCUBA diving activities	SISOSCB010
Administer event registrations	SITEEVT021
Provide event production support	SITEEVT022
Clean premises and equipment	SITHACS009
Provide housekeeping services to guests	SITHACS010
Prepare rooms for guests	SITHACS011
Provide accommodation reception services	SITHACS016
Provide responsible service of alcohol	SITHFAB021
Prepare and serve non-alcoholic beverages	SITHFAB024*
Prepare and serve espresso coffee	SITHFAB025*
Serve food and beverage	SITHFAB027*
Conduct a product tasting for alcoholic beverages	SITHFAB029*
Provide responsible gambling services	SITHGAM022
Attend gaming machines	SITHGAM023*
Attend casino gaming machines	SITHGAM034*
Use hygienic practices for hospitality service	SITHIND005
Interpret aspects of local Australian Indigenous culture	SITTGDE013
Lead tour groups	SITTGDE016
Prepare and present tour commentaries or activities	SITTGDE017
Prepare and present tour commentaries or activities	SITTGDE017
Develop and maintain the general and regional knowledge required by guides	SITTGDE018
Research and share information on Australian Indigenous cultures	SITTGDE019
Prepare specialised interpretive content on flora, fauna and landscape	SITTGDE020
Prepare specialised interpretive content on marine environments	SITTGDE021
Prepare specialised interpretive content on marine environments	SITTGDE021
Prepare specialised interpretive content on cultural and heritage environments	SITTGDE022
Source and use information on the holiday park and resort industry	SITTIND004
Load touring equipment and supplies	SITTTOP006
Provide outdoor catering	SITTTOP007*
Access and interpret product information	SITTTVL001
Access and interpret product information	SITTTVL001
Provide advice on Australian destinations	SITTTVL003
Sell tourism products or services	SITTTVL004
Sell tourism products or services	SITTTVL004
Prepare customer quotations	SITTTVL005
Book tourism products and process documentation	SITTTVL006
Use a computerised reservations or operations system	SITTTVL007
Load and unload a ride	SITTVAF006
Operate a ride location	SITTVAF007
Operate a games location	SITTVAF008
Tow and site recreational vehicles	SITTVAF009
Fill LPG gas cylinders	SITTVAF010
Provide customer information and assistance	SITXCCS009
Provide visitor information	SITXCCS010
Provide visitor information	SITXCCS010
Provide lost and found services	SITXCCS012
Use a computerised booking system	SITXCCS017
Make bookings and process documentation	SITXCCS018
Prepare quotations	SITXCCS019
Source and present information	SITXCOM006
Provide a briefing or scripted commentary	SITXCOM008
Address protocol requirements	SITXCOM009
Respond to a customer in crisis	SITXCRI003
Process financial transactions	SITXFIN007
Use hygienic practices for food safety	SITXFSA005
Coach others in job skills	SITXHRM007
Receive, store and maintain stock	SITXINV006*
Purchase goods	SITXINV007
Conduct basic oral communication in a language other than English	SITXLAN007
Conduct oral communication in a language other than English	SITXLAN008
Identify hazards, assess and control safety risks	SITXWHS006
Operate four wheel drive vehicle	TLIC0023
Operate commercial vehicle	TLIC1051
Operate coach/bus	TLIC3042

Course providers

This course is offered by the following providers. Click on the links to the provider websites for the latest information on course details, fees and how to apply.

Government funding for eligible students:
Locations: Waverley (Glen Waverley)
Delivery modes: Full time on-campus
- Visit Holmesglen Institute for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Melbourne
Delivery modes: Full time on-campus
- Visit William Angliss Institute of TAFE for course details, fees and how to apply
- Check our FAQs on choosing a course and provider