About this course
Information and communications technology (ICT) roles are some of the most in demand across Australia. If you want to join this dynamic, growing industry, this course could kick-start your career.
You will learn about building websites, network administration, coding, IT applications, business skills, cloud applications, computer maintenance and networking.
You can choose from a range of electives that interest you, including:
- animation
- basic cloud computing
- basic cyber awareness
- digital media
- generalist IT support services
- IT work ready skills
- networking
- programming
- systems
- web development.
Note that the availability of electives may vary depending on your selected training provider.
This course will prepare you for a range of roles in the ICT industry. These include:
- IT technician
- help desk officer
- ICT customer service representative
- user support specialist.
This qualification is recognised nationally under the Australian Qualifications Framework (AQF).
Contact your preferred course provider for course entry requirements.
This course can be done as a traineeship. You’ll get technical knowledge through coursework and hands-on experience through paid work. On completion you will receive a nationally recognised qualification.
To enrol as a trainee, you’ll need:
- a job in a relevant workplace in the same field as your course, and
- an employer willing to sign a Commonwealth Government ‘Training Contract’ and support your learning at work.
To get started:
- contact an Apprentice Connect Australia Provider for information on finding an employer and for ongoing support
- find a course provider that delivers the course as a traineeship.
To get help:
- contact the TAFE and Training Line
- visit our apprenticeships and traineeships page
- visit Apprenticeships Victoria.
Core units
Unit title Unit code Develop and extend critical and creative thinking skills BSBCRT301 Securely manage personally identifiable information and workplace information BSBXCS303 Work in a team BSBXTW301 Identify IP, ethics and privacy policies in ICT environments ICTICT313 Apply introductory programming techniques ICTPRG302 Provide ICT advice to clients ICTSAS305 Elective units
Unit title Unit code Use business software applications BSBTEC201 Protect own personal online profile from cyber security threats BSBXCS301 Identify and report online security threats BSBXCS302 Maintain security of digital devices BSBXCS401 Promote workplace cyber security awareness and best practices BSBXCS402 Contribute to cyber security threat assessments BSBXCS403 Contribute to cyber security risk management BSBXCS404 Contribute to cyber security incident responses BSBXCS405 Create 2D digital animations CUAANM301 Create 3D digital animations CUAANM302 Maintain interactive content CUADIG211 Prepare video assets CUADIG301 Author interactive sequences CUADIG302 Produce and prepare photo images CUADIG303 Create visual design components CUADIG304 Prepare video assets CUADIG311 Author interactive sequences CUADIG312 Perform basic vision and sound editing CUAPOS211 Perform basic sound editing CUASOU212 Incorporate video into multimedia presentations ICPDMT3460 Evaluate characteristics of cloud computing solutions and services ICTCLD301 Configure cloud services ICTCLD401 Produce interactive animations ICTDMT405 Develop three-dimensional (3D) models for digital games ICTGAM304 Apply simple textures and shading to three-dimensional (3D) models for digital games ICTGAM305 Review and apply traditional animation principles ICTGAM306 Use computer operating systems and hardware ICTICT213 Operate application software packages ICTICT214 Operate digital media technology packages ICTICT215 Design and create basic organisational documents ICTICT216 Interact and resolve queries with ICT clients ICTICT219 Identify and use specific industry standard technologies ICTICT221 Research and share ICT solutions for Indigenous users ICTICT222 Create ICT user documentation ICTICT309 Identify and use industry specific technologies ICTICT310 Customise packaged software applications ICTICT311 Use advanced features of applications ICTICT312 Connect internal hardware components ICTICT314 Implement system software changes ICTICT315 Implement new technology ICTICT316 Maintain standard operating environments ICTICT317 Validate test cases and develop proof of concepts ICTICT318 Select, configure and deploy software and hardware testing tools ICTICT438 Provide network systems administration ICTNWK307 Determine and action network problems ICTNWK308 Configure and administer network operating systems ICTNWK309 Administer network peripherals ICTNWK310 Install and test network protocols ICTNWK311 Contribute as part of an IT project management team ICTPMG301 Apply introductory object-oriented language skills ICTPRG430 Write scripts for software applications ICTPRG435 Update and maintain hardware, software and documentation inventories ICTSAS210 Develop solutions for basic ICT malfunctions and problems ICTSAS211 Record the requirements of client support requests ICTSAS212 Maintain the integrity of ICT systems ICTSAS213 Protect devices from spam and destructive software ICTSAS214 Protect and secure information assets ICTSAS215 Maintain ICT equipment and replace consumables ICTSAS216 Connect a home based local wireless network ICTSAS217 Run standard diagnostic tests ICTSAS308 Maintain and repair ICT equipment and software ICTSAS309 Install, configure and secure a small office or home office network ICTSAS310 Maintain computer hardware ICTSAS311 Provide basic system administration ICTSAS312 Monitor and administer security of ICT systems ICTSAS440 Build simple web pages ICTWEB304 Produce digital images for the web ICTWEB305 Develop web presence using social media ICTWEB306 Create and style simple markup language documents ICTWEB431 Follow work health and safety and environmental policy and procedures ICTWHS204
Course providers
This course is offered by the following providers. Click on the links to the provider websites for the latest information on course details, fees and how to apply.
Government funding for eligible students:
Locations: Bendigo
Delivery modes: Full time on-campus
- Visit Bendigo TAFE for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Nelson (Box Hill)
Delivery modes: Part time on-campus
- Visit Box Hill Institute for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Frankston Road (Frankston), Berwick, Dandenong, Online plus
Delivery modes: Full time on-campus, Part time on-campus
- Visit Chisholm Institute for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Mount Helen (Ballarat)
Delivery modes: Full time on-campus
- Visit Federation University for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Chadstone, Moorabbin, Online, Bourke Street (Melbourne)
Delivery modes: Full time on-campus, Part time on-campus, Online/off-campus
- Visit Holmesglen Institute for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Cremorne (Richmond)
Delivery modes: Full time on-campus
- Visit Kangan Institute for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Preston
Delivery modes: Full time on-campus, Part time on-campus
- Visit Melbourne Polytechnic for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Warrnambool
Delivery modes: Full time on-campus
- Visit South West TAFE for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Hawthorn
Delivery modes: Full time on-campus
- Visit Swinburne University of Technology for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Yallourn (Newborough), Warragul
Delivery modes: Full time on-campus
- Visit TAFE Gippsland for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: East Geelong
Delivery modes: Flexible delivery, Full time on-campus
- Visit The Gordon for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Footscray Nicholson (Footscray), St Albans, Werribee, Online
Delivery modes: Full time on-campus, Part time on-campus
- Visit Victoria University for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Wonthaggi
Delivery modes: Full time on-campus
- Visit Bass Coast Adult Learning for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Docklands
Delivery modes: Flexible delivery, Full time on-campus
- Visit Integrity Business College for course details, fees and how to apply
- Check our FAQs on choosing a course and provider