| Apply communication skills | BSBCMM211 |
| Maintain financial records | BSBFIN302 |
| Participate in sustainable work practices | BSBSUS211 |
| Use business software applications | BSBTEC201 |
| Design and produce business documents | BSBTEC301 |
| Design and produce spreadsheets | BSBTEC302 |
| Maintain cleaning storage areas | CPPCLO3100 |
| Clean carpeted floors | CPPCLO3101 |
| Clean hard floors | CPPCLO3102 |
| Clean and maintain amenities | CPPCLO3103 |
| Clean glass surfaces | CPPCLO3105 |
| Clean window coverings | CPPCLO3108 |
| Clean rooms, furniture and fittings | CPPCLO3111 |
| Clean walls, ceilings and fittings | CPPCLO3112 |
| Monitor and control individual and crowd behaviour to maintain security | CPPSEC2110 |
| Provide First Aid | HLTAID011 |
| Manage disrespectful, aggressive or abusive customers | SIRXCEG008 |
| Maintain ethical and professional standards when using social media and online platforms | SIRXOSM002 |
| Use social media and online tools | SIRXOSM003 |
| Advise on products and services | SIRXPDK001 |
| Sell to the retail customer | SIRXSLS001 |
| Clean premises and equipment | SITHACS009 |
| Provide housekeeping services to guests | SITHACS010 |
| Prepare rooms for guests | SITHACS011 |
| Launder linen and guest clothes | SITHACS012 |
| Provide porter services | SITHACS013 |
| Provide valet services | SITHACS014 |
| Conduct night audit | SITHACS015 |
| Provide accommodation reception services | SITHACS016 |
| Prepare and present simple dishes | SITHCCC024 |
| Prepare and present sandwiches | SITHCCC025 |
| Package prepared foodstuffs | SITHCCC026 |
| Prepare appetisers and salads | SITHCCC028 |
| Provide responsible service of alcohol | SITHFAB021 |
| Clean and tidy bar areas | SITHFAB022 |
| Operate a bar | SITHFAB023 |
| Prepare and serve non-alcoholic beverages | SITHFAB024 |
| Prepare and serve espresso coffee | SITHFAB025 |
| Provide room service | SITHFAB026 |
| Serve food and beverage | SITHFAB027 |
| Operate and monitor cellar systems | SITHFAB028 |
| Conduct a product tasting for alcoholic beverages | SITHFAB029 |
| Prepare and serve cocktails | SITHFAB030 |
| Provide advice on beers, spirits and liqueurs | SITHFAB031 |
| Provide advice on Australian wines | SITHFAB032 |
| Provide advice on imported wines | SITHFAB033 |
| Provide table service of food and beverage | SITHFAB034 |
| Provide silver service | SITHFAB035 |
| Provide advice on food | SITHFAB036 |
| Provide advice on food and beverage matching | SITHFAB037 |
| Provide responsible gambling services | SITHGAM022 |
| Attend gaming machines | SITHGAM023 |
| Operate a TAB outlet | SITHGAM024 |
| Conduct Keno games | SITHGAM025 |
| Analyse and report on gaming machine data | SITHGAM026 |
| Deal Baccarat games | SITHGAM027 |
| Conduct Big Wheel games | SITHGAM028 |
| Deal Blackjack games | SITHGAM029 |
| Deal Poker games | SITHGAM030 |
| Deal Pontoon games | SITHGAM031 |
| Conduct Rapid Roulette games | SITHGAM032 |
| Conduct Roulette games | SITHGAM033 |
| Attend casino gaming machines | SITHGAM034 |
| Deal Caribbean Stud games | SITHGAM035 |
| Deal Casino War games | SITHGAM036 |
| Deal Mississippi Stud games | SITHGAM037 |
| Conduct Rapid Baccarat games | SITHGAM038 |
| Conduct Rapid Big Wheel games | SITHGAM039 |
| Deal Three Card Poker games | SITHGAM040 |
| Use hygienic practices for hospitality service | SITHIND005 |
| Clean kitchen premises and equipment | SITHKOP009 |
| Provide visitor information | SITXCCS010 |
| Provide lost and found services | SITXCCS012 |
| Provide club reception services | SITXCCS013 |
| Use a computerised booking system | SITXCCS017 |
| Source and present information | SITXCOM006 |
| Address protocol requirements | SITXCOM009 |
| Process financial transactions | SITXFIN007 |
| Use hygienic practices for food safety | SITXFSA005 |
| Participate in safe food handling practices | SITXFSA006 |
| Transport and store food | SITXFSA007 |
| Receive, store and maintain stock | SITXINV006 |
| Purchase goods | SITXINV007 |
| Conduct basic oral communication in a language other than English | SITXLAN007 |
| Conduct oral communication in a language other than English | SITXLAN008 |
| Identify hazards, assess and control safety risks | SITXWHS006 |
| Carry out basic workplace calculations | TLIE0009 |