About this course
Would you like to be a part of Victoria’s famous hospitality scene? There is high demand for staff in local cafes, world-leading restaurants and accommodation.
Careers in hospitality can be very diverse. This course offers a strong overview of the industry, covering core skills in service, sales and operations.
You can also choose electives in areas that interest you, for example:
- customer service
- food preparation, handling and safety
- commercial cookery and catering
- responsible service of alcohol
- responsible provision of gaming services
- accommodation services
- social media promotion.
Note that the availability of electives may vary depending on your selected training provider.
This qualification is a pathway to work in restaurants, hotels, motels, clubs, pubs, event venues and cafes. On completion of the course, possible roles include:
- barista
- food and beverage attendant
- front desk receptionist
- function host
- gaming attendant
- housekeeper
- waiter.
This qualification is recognised nationally under the Australian Qualifications Framework (AQF).
Contact your preferred course provider for course entry requirements.
This course can be done as a traineeship. You’ll get technical knowledge through coursework and hands-on experience through paid work. On completion you will receive a nationally recognised qualification.
To enrol as a trainee, you’ll need:
- a job in a relevant workplace in the same field as your course, and
- an employer willing to sign a Commonwealth Government ‘Training Contract’ and support your learning at work.
To get started:
- contact an Apprentice Connect Australia Provider for information on finding an employer and for ongoing support
- find a course provider that delivers the course as a traineeship.
To get help:
- contact the TAFE and Training Line
- visit our apprenticeships and traineeships page
- visit Apprenticeships Victoria.
Core units
Unit title Unit code Source and use information on the hospitality industry SITHIND006 Work effectively in hospitality service SITHIND008 Provide service to customers SITXCCS014 Show social and cultural sensitivity SITXCOM007 Coach others in job skills SITXHRM007 Participate in safe work practices SITXWHS005 Elective units
Unit title Unit code Apply communication skills BSBCMM211 Maintain financial records BSBFIN302 Participate in sustainable work practices BSBSUS211 Use business software applications BSBTEC201 Design and produce business documents BSBTEC301 Design and produce spreadsheets BSBTEC302 Maintain cleaning storage areas CPPCLO3100 Clean carpeted floors CPPCLO3101 Clean hard floors CPPCLO3102 Clean and maintain amenities CPPCLO3103 Clean glass surfaces CPPCLO3105 Clean window coverings CPPCLO3108 Clean rooms, furniture and fittings CPPCLO3111 Clean walls, ceilings and fittings CPPCLO3112 Monitor and control individual and crowd behaviour to maintain security CPPSEC2110 Provide First Aid HLTAID011 Manage disrespectful, aggressive or abusive customers SIRXCEG008 Maintain ethical and professional standards when using social media and online platforms SIRXOSM002 Use social media and online tools SIRXOSM003 Advise on products and services SIRXPDK001 Sell to the retail customer SIRXSLS001 Clean premises and equipment SITHACS009 Provide housekeeping services to guests SITHACS010 Prepare rooms for guests SITHACS011 Launder linen and guest clothes SITHACS012 Provide porter services SITHACS013 Provide valet services SITHACS014 Conduct night audit SITHACS015 Provide accommodation reception services SITHACS016 Prepare and present simple dishes SITHCCC024 Prepare and present sandwiches SITHCCC025 Package prepared foodstuffs SITHCCC026 Prepare appetisers and salads SITHCCC028 Provide responsible service of alcohol SITHFAB021 Clean and tidy bar areas SITHFAB022 Operate a bar SITHFAB023 Prepare and serve non-alcoholic beverages SITHFAB024 Prepare and serve espresso coffee SITHFAB025 Provide room service SITHFAB026 Serve food and beverage SITHFAB027 Operate and monitor cellar systems SITHFAB028 Conduct a product tasting for alcoholic beverages SITHFAB029 Prepare and serve cocktails SITHFAB030 Provide advice on beers, spirits and liqueurs SITHFAB031 Provide advice on Australian wines SITHFAB032 Provide advice on imported wines SITHFAB033 Provide table service of food and beverage SITHFAB034 Provide silver service SITHFAB035 Provide advice on food SITHFAB036 Provide advice on food and beverage matching SITHFAB037 Provide responsible gambling services SITHGAM022 Attend gaming machines SITHGAM023 Operate a TAB outlet SITHGAM024 Conduct Keno games SITHGAM025 Analyse and report on gaming machine data SITHGAM026 Deal Baccarat games SITHGAM027 Conduct Big Wheel games SITHGAM028 Deal Blackjack games SITHGAM029 Deal Poker games SITHGAM030 Deal Pontoon games SITHGAM031 Conduct Rapid Roulette games SITHGAM032 Conduct Roulette games SITHGAM033 Attend casino gaming machines SITHGAM034 Deal Caribbean Stud games SITHGAM035 Deal Casino War games SITHGAM036 Deal Mississippi Stud games SITHGAM037 Conduct Rapid Baccarat games SITHGAM038 Conduct Rapid Big Wheel games SITHGAM039 Deal Three Card Poker games SITHGAM040 Use hygienic practices for hospitality service SITHIND005 Clean kitchen premises and equipment SITHKOP009 Provide visitor information SITXCCS010 Provide lost and found services SITXCCS012 Provide club reception services SITXCCS013 Use a computerised booking system SITXCCS017 Source and present information SITXCOM006 Address protocol requirements SITXCOM009 Process financial transactions SITXFIN007 Use hygienic practices for food safety SITXFSA005 Participate in safe food handling practices SITXFSA006 Transport and store food SITXFSA007 Receive, store and maintain stock SITXINV006 Purchase goods SITXINV007 Conduct basic oral communication in a language other than English SITXLAN007 Conduct oral communication in a language other than English SITXLAN008 Identify hazards, assess and control safety risks SITXWHS006 Carry out basic workplace calculations TLIE0009
Course providers
This course is offered by the following providers. Click on the links to the provider websites for the latest information on course details, fees and how to apply.
Government funding for eligible students:
Locations: Bendigo City Campus, Bendigo Off Campus
Delivery modes: Flexible delivery
- Visit Bendigo TAFE for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Industry
Delivery modes: Full time on-campus
- Visit Box Hill Institute for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Dandenong
Delivery modes: Full time on-campus
- Visit Chisholm Institute for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: SMB (Ballarat)
Delivery modes: Full time on-campus
- Visit Federation University for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Glen Waverley
Delivery modes: Full time on-campus
- Visit Holmesglen Institute for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Broadmeadows Off Campus
Delivery modes: Flexible delivery
- Visit Kangan Institute for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Preston
Delivery modes: Full time on-campus
- Visit Melbourne Polytechnic for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Workplace training
Delivery modes: Full time on-campus
- Visit South West TAFE for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Off campus
Delivery modes: Full time on-campus, Online
- Visit TAFE Gippsland for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Off Campus
Delivery modes: Part time on-campus
- Visit The Gordon for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Melbourne
Delivery modes: Full time on-campus, Part time on-campus
- Visit William Angliss Institute of TAFE for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Wodonga (West Wodonga)
Delivery modes: Full time on-campus, Part time on-campus
- Visit Wodonga TAFE for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Mildura
Delivery modes: Flexible delivery
- Visit MADEC Community College for course details, fees and how to apply
- Check our FAQs on choosing a course and provider