Certificate II in Workplace Skills

About this course

This is a basic course that will teach you important skills for working in an office or business setting.

You'll learn how to:

manage your time
work with other people
use computers and other technology.

This course is great for people who are just starting out in their careers or who want to get back into working after a break. It's a stepping stone to more advanced studies or different job roles in the future.

This qualification is recognised nationally under the Australian Qualifications Framework (AQF).

This course must be done as a traineeship. You’ll get technical knowledge through coursework and hands-on experience through paid work. On completion you will receive a nationally recognised qualification.

To enrol as a trainee, you’ll need:
1. a job in a relevant workplace in the same field as your course, and
2. an employer willing to sign a Commonwealth Government ‘Training Contract’ and support your learning at work.
To get started:
- contact an Apprentice Connect Australia Provider for information on finding an employer and for ongoing support
- find a course provider that delivers the course as a traineeship.
To get help:
- contact the TAFE and Training Line
- visit our apprenticeships and traineeships page
- visit Apprenticeships Victoria.

Units of study

Unit title	Unit code
Apply communication skills	BSBCMM211
Work effectively in business environments	BSBOPS201
Plan and apply time management	BSBPEF202
Participate in sustainable work practices	BSBSUS211
Contribute to the health and safety of self and others	BSBWHS211

Unit title	Unit code
Develop and apply thinking and problem solving skills	BSBCRT201
Collect and record data	BSBDAT201
Process financial transactions	BSBFIN301
Engage with customers	BSBOPS202
Deliver a service to customers	BSBOPS203
Record stakeholder interactions	BSBOPS306
Plan and prepare for work readiness	BSBPEF101
Support personal wellbeing in the workplace	BSBPEF201
Develop self-awareness	BSBPEF302
Operate digital devices	BSBTEC101
Use business software applications	BSBTEC201
Use digital technologies to communicate in a work environment	BSBTEC202
Research using the internet	BSBTEC203
Work effectively with others	BSBTWK201
Assist with customer difficulties	SIRXCEG002
Advise on products and services	SIRXPDK001

Course providers

This course is offered by the following providers. Click on the links to the provider websites for the latest information on course details, fees and how to apply.

Government funding for eligible students:
Locations: Narre Warren, Frankston
Delivery modes: Part time on-campus
- Visit Foundation Learning Centre for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Docklands
Delivery modes: Flexible delivery, Full time on-campus
- Visit Integrity Business College for course details, fees and how to apply
- Check our FAQs on choosing a course and provider

Certificate II in Workplace Skills

About this course

Core units

Elective units

Course providers