About this course
Are you ready to become a leader in hospitality? This training combines hospitality skills with managerial skills to teach you how to make strategic business decisions.
The course will give you a pathway to become a highly skilled manager in any hospitality industry sector and for a diversity of employers including:
- restaurants
- hotels
- motels
- catering operations
- clubs
- pubs
- cafes and coffee shops.
This qualification is recognised nationally under the Australian Qualifications Framework (AQF).
Contact your preferred course provider for course entry requirements.
Core units
Unit title Unit code Manage organisational finances BSBFIN601 Develop and implement business plans BSBOPS601 Develop and manage quality customer service practices SITXCCS016 Manage finances within a budget SITXFIN009 Prepare and monitor budgets SITXFIN010 Manage physical assets SITXFIN011 Identify and manage legal risks and comply with law SITXGLC002 Lead and manage people SITXHRM009 Recruit, select and induct staff SITXHRM010 Monitor staff performance SITXHRM012 Monitor work operations SITXMGT004 Establish and conduct business relationships SITXMGT005 Develop and implement marketing strategies SITXMPR014 Establish and maintain a work health and safety system SITXWHS008 Elective units
Unit title Unit code Make presentations BSBCMM411 Establish operational strategies and procedures for new business ventures BSBESB406 Report on financial activity BSBFIN401 Process payroll BSBHRM416 Manage payroll BSBHRM526 Contribute to the development of employee and industrial relations strategies BSBHRM612 Analyse and present research information BSBINS401 Assess marketing opportunities BSBMKG431 Manage business operational plans BSBOPS502 Manage business risk BSBOPS504 Develop workplace policies and procedures for sustainability BSBSUS511 Design and produce business documents BSBTEC301 Design and produce spreadsheets BSBTEC302 Create electronic presentations BSBTEC303 Design and produce complex spreadsheets BSBTEC402 Lead diversity and inclusion BSBTWK501 Manage meetings BSBTWK503 Maintain cleaning storage areas CPPCLO3100 Clean carpeted floors CPPCLO3101 Clean hard floors CPPCLO3102 Clean and maintain amenities CPPCLO3103 Clean glass surfaces CPPCLO3105 Clean window coverings CPPCLO3108 Clean rooms, furniture and fittings CPPCLO3111 Clean walls, ceilings and fittings CPPCLO3112 Monitor and control access and exit of persons and vehicles from premises CPPSEC2109 Monitor and control individual and crowd behaviour to maintain security CPPSEC2110 Plan provision of close protection services CPPSEC3122 Provide First Aid HLTAID011 Plan, implement and monitor energy management MSS405088 Maintain ethical and professional standards when using social media and online platforms SIRXOSM002 Analyse performance of social media and online business tools SIRXOSM004 Develop and manage social media and online strategies SIRXOSM006 Manage risk to organisational reputation in an online setting SIRXOSM007 Develop an ecommerce strategy SIRXSTR001 Plan in-house events SITEEVT023 Manage event production components SITEEVT026 Manage on-site event operations SITEEVT028 Research event industry trends and practice SITEEVT029 Determine event feasibility SITEEVT031 Clean premises and equipment SITHACS009 Provide housekeeping services to guests SITHACS010 Prepare rooms for guests SITHACS011 Launder linen and guest clothes SITHACS012 Provide porter services SITHACS013 Provide valet services SITHACS014 Conduct night audit SITHACS015 Provide accommodation reception services SITHACS016 Prepare dishes using basic methods of Asian cookery SITHASC020 Prepare Asian appetisers and snacks SITHASC021 Prepare Asian stocks and soups SITHASC022 Prepare Asian sauces, dips and accompaniments SITHASC023 Prepare Asian salads SITHASC024 Prepare Asian rice and noodles SITHASC025 Prepare curry pastes and powders SITHASC026 Prepare Asian cooked dishes SITHASC027 Prepare Asian desserts SITHASC028 Prepare Japanese cooked dishes SITHASC029 Prepare sashimi SITHASC030 Prepare sushi SITHASC031 Produce Japanese desserts SITHASC032 Prepare dim sum SITHASC033 Prepare Chinese roast meat and poultry dishes SITHASC034 Prepare tandoori dishes SITHASC035 Prepare Indian breads SITHASC036 Prepare Indian sweetmeats SITHASC037 Prepare Indian pickles and chutneys SITHASC038 Use food preparation equipment SITHCCC023 Prepare and present sandwiches SITHCCC025 Package prepared foodstuffs SITHCCC026 Prepare dishes using basic methods of cookery SITHCCC027 Prepare appetisers and salads SITHCCC028 Prepare stocks, sauces and soups SITHCCC029 Prepare vegetable, fruit, eggs and farinaceous dishes SITHCCC030 Prepare vegetarian and vegan dishes SITHCCC031 Produce cook-chill and cook-freeze foods SITHCCC032 Re-thermalise chilled and frozen foods SITHCCC033 Prepare poultry dishes SITHCCC035 Prepare meat dishes SITHCCC036 Prepare seafood dishes SITHCCC037 Produce and serve food for buffets SITHCCC038 Produce pates and terrines SITHCCC039 Prepare and serve cheese SITHCCC040 Produce cakes, pastries and breads SITHCCC041 Prepare food to meet special dietary requirements SITHCCC042 Work effectively as a cook SITHCCC043 Prepare specialised food items SITHCCC044 Provide responsible service of alcohol SITHFAB021 Operate a bar SITHFAB023 Prepare and serve non-alcoholic beverages SITHFAB024 Prepare and serve espresso coffee SITHFAB025 Provide room service SITHFAB026 Serve food and beverage SITHFAB027 Operate and monitor cellar systems SITHFAB028 Conduct a product tasting for alcoholic beverages SITHFAB029 Prepare and serve cocktails SITHFAB030 Provide advice on beers, spirits and liqueurs SITHFAB031 Provide advice on Australian wines SITHFAB032 Provide advice on imported wines SITHFAB033 Provide table service of food and beverage SITHFAB034 Provide silver service SITHFAB035 Provide advice on food SITHFAB036 Provide advice on food and beverage matching SITHFAB037 Plan and monitor espresso coffee service SITHFAB038 Manage the sale or service of wine SITHFAB039 Provide responsible gambling services SITHGAM022 Attend gaming machines SITHGAM023 Operate a TAB outlet SITHGAM024 Conduct Keno games SITHGAM025 Analyse and report on gaming machine data SITHGAM026 Deal Baccarat games SITHGAM027 Conduct Big Wheel games SITHGAM028 Deal Blackjack games SITHGAM029 Deal Poker games SITHGAM030 Deal Pontoon games SITHGAM031 Conduct Rapid Roulette games SITHGAM032 Conduct Roulette games SITHGAM033 Attend casino gaming machines SITHGAM034 Deal Caribbean Stud games SITHGAM035 Deal Casino War games SITHGAM036 Deal Mississippi Stud games SITHGAM037 Conduct Rapid Baccarat games SITHGAM038 Conduct Rapid Big Wheel games SITHGAM039 Deal Three Card Poker games SITHGAM040 Use hygienic practices for hospitality service SITHIND005 Source and use information on the hospitality industry SITHIND006 Work effectively in hospitality service SITHIND008 Plan and implement service of buffets SITHKOP011 Develop recipes for special dietary requirements SITHKOP012 Plan cooking operations SITHKOP013 Plan catering for events or functions SITHKOP014 Design and cost menus SITHKOP015 Select catering systems SITHKOP016 Produce cakes SITHPAT011 Produce specialised cakes SITHPAT012 Produce pastries SITHPAT013 Produce yeast-based bakery products SITHPAT014 Produce petits fours SITHPAT015 Produce desserts SITHPAT016 Prepare and model marzipan SITHPAT017 Produce chocolate confectionery SITHPAT018 Model sugar-based decorations SITHPAT019 Design and produce sweet showpieces SITHPAT020 Research and analyse tourism data SITTPPD016 Develop tourism products SITTPPD017 Develop environmentally sustainable tourism operations SITTPPD018 Develop culturally appropriate tourism operations SITTPPD019 Access and interpret product information SITTTVL001 Sell tourism products or services SITTTVL004 Provide visitor information SITXCCS010 Provide lost and found services SITXCCS012 Provide club reception services SITXCCS013 Use a computerised booking system SITXCCS017 Prepare quotations SITXCCS019 Address protocol requirements SITXCOM009 Manage conflict SITXCOM010 Respond to a customer in crisis SITXCRI003 Manage a business continuity crisis SITXCRI004 Interpret financial information SITXFIN008 Manage revenue SITXFIN012 Use hygienic practices for food safety SITXFSA005 Participate in safe food handling practices SITXFSA006 Transport and store food SITXFSA007 Develop and implement a food safety program SITXFSA008 Roster staff SITXHRM008 Manage volunteers SITXHRM011 Receive, store and maintain stock SITXINV006 Purchase goods SITXINV007 Control stock SITXINV008 Establish stock purchasing and control systems SITXINV009 Coordinate production of brochures and marketing materials SITXMPR009 Create a promotional display or stand SITXMPR010 Plan and implement sales activities SITXMPR011 Coordinate marketing activities SITXMPR012 Participate in cooperative online marketing initiatives SITXMPR013 Obtain and manage sponsorship SITXMPR015 Identify hazards, assess and control safety risks SITXWHS006
Course providers
This course is offered by the following providers. Click on the links to the provider websites for the latest information on course details, fees and how to apply.
Government funding for eligible students:
Locations: Preston
Delivery modes: Full time on-campus, Part time on-campus
- Visit Melbourne Polytechnic for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Footscray Nicholson (Footscray)
Delivery modes: Full time on-campus
- Visit Victoria University for course details, fees and how to apply
- Check our FAQs on choosing a course and provider
Government funding for eligible students:
Locations: Melbourne
Delivery modes: Full time on-campus
- Visit William Angliss Institute of TAFE for course details, fees and how to apply
- Check our FAQs on choosing a course and provider