Becoming an ICT Customer Support Officer

This is an estimate of the time it will take to complete the most relevant course associated with this occupation. It’s based on the amount of time taken to complete this course and doesn’t take into account personal circumstances or barriers.

This data is sourced from the training providers. For more detailed information, contact the training provider for the course you’re interested in.

Average pay is based on the average annual taxable income for people working in this occupation in Australia. Income tends to increase with the amount of time spent in a field. These figures are intended as a guide only, rather than a prediction of future earnings.

Annual taxable income data has been sourced from Taxation Statistics 2014-15 published by the Australian Taxation Office.

This is an indication of the level of demand for workers in a particular field. If demand is strong, there’s a higher chance of employment after completing training, meaning your employment prospects for this occupation are strong. If demand is low, the likelihood of employment after training will be lower, and your employment prospects will be poor.

Employment forecast figures are sourced from Deloitte Access Economics (2015) Victorian employment projections for 2016 to 2031.​

This number tells you how many people are currently working in this field. The numbers in this section reflect the total amount of workers in this occupation in Victoria.

The information in this section is sourced by the Higher Education and Skills Group, from the industry and regulatory bodies for this occupation.

You should always contact the relevant industry or regulatory body directly for the most detailed and up to date information about the licensing for any occupation.

The information in this section is sourced from industry representatives and professional associations. It is reflective of current demands within the industry for this occupation.

Our ‘Recommended’ section reflects the skills and qualifications that prospective employers may look favourably upon when considering an applicant.

For more information about pre-apprenticeship courses, see our pre-apprenticeships page.

The information in this section is sourced from the Australian Bureau of Statistics, with input from industry bodies.

This information is intended as a guide only. Each job will vary depending on the nature of the role, the employer, and the employee.