Tourist Information Officer

Also known as Tourist Adviser.
Provides travel and accommodation information to tourists. May work in a call centre.
Training time 5 months - 2 years
Average pay $46,189
Employment prospects Moderate
Employment size 300

What does a Tourist Information Officer do?

  • determining clients' requirements for travel, accommodation and special interests
  • suggesting itineraries based on available travel routes and cost, availability and convenience of transport
  • making and confirming travel and accommodation reservations and informing clients of bus, plane, ship and train connections
  • notifying clients of travel dates, baggage limits, and medical and visa requirements
  • providing information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents
  • assisting with travel clearances
  • collecting payments and issuing clients' itineraries, relevant documentation, tickets for travel and vouchers for accommodation
  • providing information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller's cheques
  • answering inquiries from tourists and offering suggestions about tours, travel routes, accommodation and local customs
  • providing literature and information on local and interstate tours and places of interest
  • discussing transport availability and cost

Related courses

Government-subsidised training is marked with this symbol
Certificate II in Tourism
Certificate III in Tourism
Certificate IV in Travel and Tourism
Develop and Maintain the General and Regional Knowledge Required by Guides