Hotel or Motel Receptionist

Greets and checks in guests, and looks after their needs on arrival and during their stay in a hotel or motel.
Training time 6 months - 4 years
Average pay $34,612
Employment prospects Moderate
Employment size 1,700

What does a Hotel or Motel Receptionist do?

  • greeting and welcoming visitors, and directing them to the appropriate person
  • arranging and recording details of appointments
  • answering inquiries and providing information on the goods, services and activities of the organisation
  • answering, connecting and transferring telephone calls
  • receiving and resolving complaints from clients and the public
  • receiving and distributing correspondence, facsimile messages and deliveries
  • maintaining the reception area
  • advising on and arranging reservations and accommodation

Related courses

Government-subsidised training is marked with this symbol
Certificate II in Hospitality
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Certificate III in Hospitality
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Diploma of Hospitality Management
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Advanced Diploma of Hospitality Management
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