ICT Customer Support Officer

Also known as ICT Help Desk Officer, ICT Help Desk Technician, Systems Support Officer.
Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.
Training time 5 months - 2 years
Average pay $59,293
Employment prospects Strong
Employment size 13,300

What does an ICT Customer Support Officer do?

  • determining software and hardware requirements to provide solutions to problems
  • responding to inquiries about software and hardware problems
  • adapting existing programs to meet users' requirements
  • installing and downloading appropriate software
  • ensuring efficient use of applications and equipment
  • implementing computer networks
  • designing and maintaining websites
  • repairing and replacing peripheral equipment such as terminals, printers and modems


  • Network Support Technician
  • Operator Command Support Systems (Army)

Related courses

Government-subsidised training is marked with this symbol