Retail Supervisor

Also known as Checkout Supervisor, Sales Department Supervisor.
Supervises and coordinates the activities of retail sales workers.
Training time 32 weeks - 1 year
Average pay $53,343
Employment prospects Strong
Employment size 10,000

What does a Retail Supervisor do?

  • ensuring that customers receive prompt service and quality goods and services
  • responding to customers' inquiries and complaints about goods and services
  • planning and preparing work schedules and assigning staff to specific duties
  • interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
  • instructing staff on how to handle difficult and complicated sales procedures
  • examining returned goods and deciding on appropriate action
  • taking inventory of goods for sale and ordering new stock
  • ensuring that goods and services are correctly priced and displayed

Related courses

Government-subsidised training is marked with this symbol
Certificate III in Food Processing (Sales)
Certificate IV in Business Sales
Certificate IV in Community Pharmacy
Certificate IV in Retail Management