Retail Supervisor

Also known as Checkout Supervisor, Sales Department Supervisor.
Supervises and coordinates the activities of retail sales workers.
Training time 4 months - 1 year
Average pay $52,440
Employment prospects Strong
Employment size 12,400

What does a Retail Supervisor do?

  • ensuring that customers receive prompt service and quality goods and services
  • responding to customers' inquiries and complaints about goods and services
  • planning and preparing work schedules and assigning staff to specific duties
  • interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
  • instructing staff on how to handle difficult and complicated sales procedures
  • examining returned goods and deciding on appropriate action
  • taking inventory of goods for sale and ordering new stock
  • ensuring that goods and services are correctly priced and displayed

Related courses

Government-subsidised training is marked with this symbol
Certificate IV in Retail Management
Certificate III in Food Processing (Sales)
Certificate III in Retail Operations
Certificate IV in Business Sales
Certificate IV in Community Pharmacy
Certificate III in Retail Supervision
Diploma of Retail Management