Certificate IV in Information Technology Support

Code:
ICT40215
Government-subsidised training
Recognition
Meets the requirements of the Australian Qualifications Framework (AQF)
Entry requirements
No minimum education
Units in this course
Fee range
$3,850 - $14,997 (full fee)
$2,550 - $5,148
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This course is offered in 14 locations
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Dandenong
TAFE
Dandenong
TAFE
Mount Helen (Ballarat)
TAFE
Chadstone
TAFE
Ballarat
Bendigo
External
Geelong
Melbourne
Melton
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About government-subsidised training

Students may be eligible for government-subsidised training. This is only offered by training providers who have a contract with the Victorian Government to deliver government-subsidised training.

If you're eligible, the government will contribute to the cost of the training.




Finding government-subsidised training

Government-subsidised training is marked with this symbol Government-subsidised training available. Course availability data is sourced from the Australian Course Information Register.

About Tuition fee-free at TAFE

Courses marked 'Tuition fee-free at TAFE' are on the Victorian Government's Free TAFE for Priority Courses initiative list. This means students who are eligible for government-subsidised training can enrol in one priority course for free at a TAFE Victoria provider in 2019.

Eligibility

Your TAFE will confirm your eligibility when you enrol in a course on the Free TAFE for Priority Courses initiative list.

It's important to know that TAFEs may charge other fees, such as student services fees or materials fees, and you'll need to cover these costs yourself.

Before you enrol:

For more information, see Free TAFE for Priority Courses.

About pre-apprenticeship courses

This course is available to study as a pre-apprenticeship. A pre-apprenticeship is a great way to get a feel for the industry before committing to an apprenticeship.

Some pre-apprenticeships can help reduce the length of a formal apprenticeship. This only applies to selected courses approved by the Victorian Registration and Qualifications Authority (VRQA). To find out if this applies to your pre-apprenticeship contact your training provider.

For more information about pre-apprenticeships, see our Pre-Apprenticeships page.

About recognition

The courses shown on the Victorian Skills Gateway website are regulated qualifications under the Australian Qualifications Framework (AQF), or short training programs made up of units of competency from regulated qualifications.

Units
Unit code
Unit title
Unit type
BSBSUS401
Implement and monitor environmentally sustainable work practices
Core
BSBWHS403
Contribute to implementing and maintaining WHS consultation and participation processes
Core
ICTICT401
Determine and confirm client business requirements
Core
ICTICT408
Create technical documentation
Core
ICTICT418
Contribute to copyright, ethics and privacy in an ICT environment
Core
ICTSAS307
Install, configure and secure a small office or home office network
Core
ICTSAS410
Identify and resolve client ICT problems
Core
ICTSAS412
Action change requests
Core
BSBCRT401
Articulate, present and debate ideas
Elective
BSBSUS301
Implement and monitor environmentally sustainable work practices
Elective
BSBSUS501
Develop workplace policy and procedures for sustainability
Elective
ICTCBL219
Apply safe technical work practices for cabling registration when configuring an ADSL circuit
Elective
ICTCBL236
Install, maintain and modify customer premises communications cabling: ACMA Restricted Rule
Elective
ICTCBL237
Install, maintain and modify customer premises communications cabling: ACMA Open Rule
Elective
ICTDBS401
Identify physical database requirements
Elective
ICTDBS402
Complete database backup and restore
Elective
ICTDBS403
Create basic databases
Elective
ICTDBS404
Identify and resolve common database performance problems
Elective
ICTDBS409
Monitor and administer a database
Elective
ICTDBS412
Build a database
Elective
ICTICT413
Relate to clients on a business level
Elective
ICTICT415
Provide one-to-one instruction
Elective
ICTICT417
Identify, evaluate and apply current industry-specific technologies to meet industry standards
Elective
ICTICT421
Connect, maintain and configure hardware components
Elective
ICTICT422
Participate in ICT services
Elective
ICTICT423
Select cloud storage strategies
Elective
ICTNWK401
Install and manage a server
Elective
ICTNWK404
Install, operate and troubleshoot a small enterprise branch network
Elective
ICTNWK405
Build a small wireless local area network
Elective
ICTNWK406
Install, configure and test network security
Elective
ICTNWK408
Configure a desktop environment
Elective
ICTNWK409
Create scripts for networking
Elective
ICTNWK410
Install hardware to a network
Elective
ICTNWK411
Deploy software to networked computers
Elective
ICTNWK419
Identify and use current virtualisation technologies
Elective
ICTOPN402
Use advanced optical test equipment
Elective
ICTPMG401
Support small scale ICT projects
Elective
ICTPRG405
Automate processes
Elective
ICTPRG425
Use structured query language
Elective
ICTSAD401
Develop and present feasibility reports
Elective
ICTSAS411
Assist with policy development for client support procedures
Elective
ICTSAS413
Manage resolution of system faults on a live system
Elective
ICTSAS414
Evaluate system status
Elective
ICTSAS416
Implement maintenance procedures
Elective
ICTSAS420
Provide first-level remote help desk support
Elective
ICTSAS421
Support users and troubleshoot desktop applications
Elective
ICTSAS424
Support different operating systems
Elective
ICTSAS425
Configure and troubleshoot operating system software
Elective
ICTSAS426
Locate and troubleshoot ICT equipment, system and software faults
Elective
ICTSAS518
Install and upgrade operating systems
Elective
ICTSUS401
Install and test renewable energy system for ICT networks
Elective
ICTSUS402
Install and test power saving hardware
Elective
ICTSUS403
Install and test power management software
Elective
ICTSUS404
Install thin client applications for power over ethernet
Elective
ICTTEN201
Use electrical skills in telecommunications work
Elective
ICTTEN417
Install, configure and test a router
Elective
ICTWEB415
Produce server-side script for dynamic web pages
Elective
ICTWHS204
Follow work health and safety and environmental policy and procedures
Elective
About the fee range
The fee ranges shown are indicative only.

The full fee range does not factor in any government subsidies.

The government-subsidised fee range marked with this symbol Government-subsidised training available factors in a Victorian Government subsidy.

The ranges are based on:

  • Estimated tuition fees for the whole of the course with a Victorian Government subsidy 
  • Rates for local students only (not for international)  
  • Available data from the Australian Course Information Register

The fee ranges shown do not factor in concessions or scholarships. They also exclude other fees set by the training provider such as materials, services, and amenities.

All subsidies presented on this site are correct at the time of publication; subsidy information is updated on a monthly basis. To obtain the most accurate quote for the course you’re considering, please contact the training provider directly.

About occupations in demand

Occupations in demand are marked with this symbol . If you see a related job marked with this symbol, it’s identifying a role that is currently, or is at risk of, experiencing a skills shortage.

When an occupation has a skills shortage, it means the chances of getting a job after completing your course could be higher.

The information used to identify occupations in demand is primarily sourced from Higher Education and Skills Group (HESG) in the Department of Education and Training (DET), the Australian Bureau of Statistics (ABS) and Deloitte Access Economics.