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Tourist Information Officer

Also known as Tourist Adviser.

Provides travel and accommodation information to tourists. May work in a call centre.


Tasks Include:


  • determining clients' requirements for travel, accommodation and special interests
  • suggesting itineraries based on available travel routes and cost, availability and convenience of transport
  • making and confirming travel and accommodation reservations and informing clients of bus, plane, ship and train connections
  • notifying clients of travel dates, baggage limits, and medical and visa requirements
  • providing information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents
  • assisting with travel clearances
  • collecting payments and issuing clients' itineraries, relevant documentation, tickets for travel and vouchers for accommodation
  • providing information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller's cheques
  • answering inquiries from tourists and offering suggestions about tours, travel routes, accommodation and local customs
  • providing literature and information on local and interstate tours and places of interest
  • discussing transport availability and cost
Job prospects for Tourism and Travel Advisers in Victoria

Occupations in the Tourism and Travel Advisers group include Tourist Information Officer and Travel Consultant.

Employment prospects
There are currently 4,900 Tourism and Travel Advisers in Victoria. Over the next five years, the size of this occupation is expected to remain similar. Employment prospects for the next five years are stable.

For more information about this occupation at a national level visit the Job Outlook website. External link

Related courses
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Displaying 1 to 2 of 2 courses related to Tourist Information Officer.
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Students may be eligible for government-subsidised training. This is only offered by training providers who have a contract with the Victorian Government to deliver government-subsidised training.

If you're eligible, the government will contribute to the cost of the training.




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Government-subsidised training is marked with this symbol Government-subsidised training available. Our course listings are current for 2017. Course availability data is sourced from the Australian Course Information Register.

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For information regarding subsidies for 2016, please contact the training provider.

Government-subsidised training is marked with this symbol Government-subsidised training available

This qualification is part of the Tourism, Travel and Hospitality Training Package. It reflects the role of individuals...

This course is offered in 1 location

This qualification is part of the Tourism, Travel and Hospitality Training Package. It provides the skills and knowledge...

This course is offered in 19 locations

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