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ICT Customer Support Officer

Also known as ICT Help Desk Officer, ICT Help Desk Technician, Systems Support Officer.

Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.


Tasks Include:


  • determining software and hardware requirements to provide solutions to problems
  • responding to inquiries about software and hardware problems
  • adapting existing programs to meet users' requirements
  • installing and downloading appropriate software
  • ensuring efficient use of applications and equipment
  • implementing computer networks
  • designing and maintaining websites
  • repairing and replacing peripheral equipment such as terminals, printers and modems
Specialisations
  • Network Support Technician
  • Operator Command Support Systems (Army)
Job prospects for ICT Support Technicians in Victoria

Occupations in the ICT Support Technicians group include Hardware Technician, ICT Customer Support Officer, ICT Support Technicians (other) and Web Administrator.

Employment prospects
There are currently 11,100 ICT Support Technicians in Victoria. Over the next five years, the size of this relatively large occupation is expected to grow. Employment prospects for the next five years are strong.

Average weekly wage
$1,312.20

Hourly earnings
$34.60

Related courses
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Displaying 1 course related to ICT Customer Support Officer.
Government-subsidised training is marked with this symbol Government-subsidised training available

This qualification is part of the Information and Communications Technology Training Package. It provides the skills and...

This course is offered in 14 locations

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