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Becoming an ICT Customer Support Officer
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Becoming an ICT Customer Support Officer

Help & advice

Also known as ICT Help Desk Officer, ICT Help Desk Technician, Systems Support Officer.
Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.
Training time 1 - 3 years
Avg. weekly wage $1,312
Employment prospects Strong
Employment size 11,100

What does an ICT Customer Support Officer do?

  • determining software and hardware requirements to provide solutions to problems
  • responding to inquiries about software and hardware problems
  • adapting existing programs to meet users' requirements
  • installing and downloading appropriate software
  • ensuring efficient use of applications and equipment
  • implementing computer networks
  • designing and maintaining websites
  • repairing and replacing peripheral equipment such as terminals, printers and modems


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