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Customer Service Manager

Customer Service Manager

Help & advice

Help and Information Phone
131 823

Also known as Client Service Manager, Service Manager.

Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations.


Tasks Include:


  • developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
  • ensuring operational efficiency within a call centre
  • providing direction and feedback to team members and assisting with recruitment
  • managing, motivating and developing staff providing customer services
  • planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
  • liaising with other organisational units, service agents and customers to identify and respond to customer expectations
Job prospects for Call or Contact Centre and Customer Service Managers in Victoria

Occupations in the Call or Contact Centre and Customer Service Managers group include Call or Contact Centre Manager and Customer Service Manager.

Employment prospects
There are currently 8,300 Call or Contact Centre and Customer Service Managers in Victoria. Over the next five years, the size of this relatively large occupation is expected to remain similar. Employment prospects for the next five years are stable.

Average weekly wage
$1,445.80

Hourly earnings
$37.70

For more information about this occupation at a national level visit the Job Outlook website. External link

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