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Customer Service Manager

Also known as Client Service Manager, Service Manager.

Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations.


Tasks Include:


  • developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
  • ensuring operational efficiency within a call centre
  • providing direction and feedback to team members and assisting with recruitment
  • managing, motivating and developing staff providing customer services
  • planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
  • liaising with other organisational units, service agents and customers to identify and respond to customer expectations
Job prospects for Call or Contact Centre and Customer Service Managers in Victoria

Occupations in the Call or Contact Centre and Customer Service Managers group include Call or Contact Centre Manager and Customer Service Manager.

Employment prospects
There are currently 8,300 Call or Contact Centre and Customer Service Managers in Victoria. Over the next five years, the size of this relatively large occupation is expected to remain similar. Employment prospects for the next five years are stable.

Average weekly wage
$1,445.80

Hourly earnings
$37.70

For more information about this occupation at a national level visit the Job Outlook website. External link

Related courses
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Displaying 1 to 5 of 5 courses related to Customer Service Manager.
About government-subsidised training

Students may be eligible for government-subsidised training. This is only offered by training providers who have a contract with the Victorian Government to deliver government-subsidised training.

If you're eligible, the government will contribute to the cost of the training.




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Government-subsidised training is marked with this symbol Government-subsidised training available. Our course listings are current for 2017. Course availability data is sourced from the Australian Course Information Register.

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Government-subsidised training is marked with this symbol Government-subsidised training available

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