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Becoming a Retail Supervisor
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Becoming a Retail Supervisor

Help & advice

Also known as Checkout Supervisor, Sales Department Supervisor.
Supervises and coordinates the activities of retail sales workers.
Training time 1 - 1.5 years
Avg. weekly wage $1,068
Employment prospects Strong
Employment size 8,700

What does a Retail Supervisor do?

  • ensuring that customers receive prompt service and quality goods and services
  • responding to customers' inquiries and complaints about goods and services
  • planning and preparing work schedules and assigning staff to specific duties
  • interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
  • instructing staff on how to handle difficult and complicated sales procedures
  • examining returned goods and deciding on appropriate action
  • taking inventory of goods for sale and ordering new stock
  • ensuring that goods and services are correctly priced and displayed

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