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Inquiry Clerk

Also known as Inquiry Officer.

Responds to personal, written and telephone inquiries and complaints about the organisation's goods and services, provides information and refers people to other sources.


Tasks Include:


  • answering inquiries about goods and services, and providing information about their availability, location, price and related issues
  • responding to inquiries about problems and providing advice, information and assistance
  • recording information about inquiries and complaints
  • referring complex inquiries to team leaders or expert advisers
  • issuing relevant forms, information kits and brochures to interested parties
  • accessing and operating computer network systems and communication systems such as public address and paging systems
Specialisations
  • Information Clerk
Job prospects for Inquiry Clerks in Victoria

Occupation in the Inquiry Clerks group include Inquiry Clerk

Employment prospects
There are currently 20,300 Inquiry Clerks in Victoria. Over the next five years, the size of this relatively large occupation is expected to remain similar. Employment prospects for the next five years are stable.

Average weekly wage
$1,073.90

Hourly earnings
$28.60

For more information about this occupation at a national level visit the Job Outlook website. External link

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