Becoming an Inquiry Clerk
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Becoming an Inquiry Clerk

Help & advice

Also known as Inquiry Officer.
Responds to personal, written and telephone inquiries and complaints about the organisation's goods and services, provides information and refers people to other sources.
Training time - No data available -
Average pay $49,459
Employment prospects Strong
Employment size 24,000

What does an Inquiry Clerk do?

  • answering inquiries about goods and services, and providing information about their availability, location, price and related issues
  • responding to inquiries about problems and providing advice, information and assistance
  • recording information about inquiries and complaints
  • referring complex inquiries to team leaders or expert advisers
  • issuing relevant forms, information kits and brochures to interested parties
  • accessing and operating computer network systems and communication systems such as public address and paging systems


  • Information Clerk

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Government-subsidised training is marked with this symbol