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Call or Contact Centre Operator

Call or Contact Centre Operator

Help & advice

Help and Information Phone

Answers customer telephone, Internet and email inquiries about goods and services, and promotes the goods and services.


Tasks Include:


  • answering incoming calls, emails and messages, and assisting customers with their specific inquiries
  • identifying requirements and recording information into computer systems
  • coaching staff and assisting call centre operators to resolve problems and customer inquiries
  • developing rosters and managing staff numbers to meet work flows
  • listening to calls conducted by call centre operators and providing performance feedback
  • monitoring and timing calls
  • creating further interest in goods and services by offering customers more information about goods and inviting customers to use services on offer
  • updating databases to reflect changes to the status of customers and prospective customers
  • arranging the despatch of goods, information kits and brochures to customers and interested parties
  • undertaking clerical duties, such as faxing, and filling out paperwork, and liaising with other departments associated with completing the customer contact
Job prospects for Call or Contact Centre Workers in Victoria

Occupations in the Call or Contact Centre Workers group include Call or Contact Centre Operator and Call or Contact Centre Team Leader.

Employment prospects
There are currently 8,300 Call or Contact Centre Workers in Victoria. Over the next five years, the size of this relatively large occupation is expected to remain similar. Employment prospects for the next five years are stable.

Average weekly wage
$1,209.60

Hourly earnings
$32.20

For more information about this occupation at a national level visit the Job Outlook website. External link

Related courses
Results
Displaying 1 to 4 of 4 courses related to Call or Contact Centre Operator.
About government-subsidised training

Students may be eligible for government-subsidised training. This is only offered by training providers who have a contract with the Victorian Government to deliver government-subsidised training.

If you're eligible, the government will contribute to the cost of the training.




Finding government-subsidised training

Government-subsidised training is marked with this symbol Government-subsidised training available. Our course listings are current for 2017. Course availability data is sourced from the Australian Course Information Register.

Our listings also identify TAFEs who offer government-subsidised training for specific courses. Other training providers who offer government-subsidised training will be identified as this information becomes available.

Please note: We no longer display government-subsidised training for 2016.

For information regarding subsidies for 2016, please contact the training provider.

Government-subsidised training is marked with this symbol Government-subsidised training available

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