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Melissa: welfare worker, Collingwood

Melissa: welfare worker, Collingwood

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Transcript

VIDEO: Graphic on screen: Interview with Melissa Sayhoun: Talking about her job as a disability case worker

VIDEO: Melissa Sayhoun sitting in her office.

VIDEO: Graphic on screen: Community Solutions Case Manager, Melissa Sayhoun.

AUDIO: Being a case manager for Independence Australia, I assist clients who primarily have a physical disability; who live within the community…

VIDEO: Graphic on screen: Independence Australia, Collingwood.

AUDIO: …to establish day programs or day activities, employment …

VIDEO: Melissa Sayhoun going over paperwork with a colleague at their desk.

AUDIO: There’s a lot of interaction with the counsellors here if that’s something that the clients are needing.

VIDEO: Melissa Sayhoun standing in her office.

AUDIO: If it means attending a TAFE and they want to do a course, then we can help with that. It pretty much just means if they’re looking for a way to be more engaged with the community then we can help with that.

VIDEO: Melissa Sayhoun walking through a front yard to a door where she is greeted by a client.

AUDIO: Case management is, I think, a very personal experience with families…

VIDEO: Melissa Sayhoun standing in her office.

AUDIO: …and it means getting out there one-to-one; getting to know and…

VIDEO: Melissa Sayhoun sitting in the living room and chatting with her client.

AUDIO: …spending some time with the family member and working through their support plans, step-by-step.

VIDEO: Melissa Sayhoun standing in her office.

AUDIO: Some of the skills that I’ve personally developed, I think, are my report writing skills and you do that quite a bit.

VIDEO: Melissa Sayhoun working at her desk.

AUDIO: Um, it’s probably about forty per cent of the actual role, so …

VIDEO: Melissa Sayhoun standing in her office.

AUDIO: I knew that I wanted to get into the community services sector, so depending on what it was that interested me – I knew that disability was the main thing, but whether that would lead into aged care or youth work or social work, but disability was just something that I felt that, hit home. And that’s what I wanted to pursue.

VIDEO: Melissa Sayhoun going through paperwork at her desk.

AUDIO: I thought that the course that I was going to pick was going to be it, and that decision had to be made then and there.

VIDEO: Melissa Sayhoun standing in her office.

AUDIO: So I think there was a lot of pressure and if you just take the time to think what you’re really passionate about and what you really enjoy doing then I think you’re going to naturally excel in that. And just speaking to people who are in the field is a huge bonus.

VIDEO: Melissa Sayhoun sitting in the living room and chatting with her client.

VIDEO: (fade to black)
Graphic on screen: State Government Victoria Insignia
Department of Education and Early Childhood Development
© State of Victoria 2012

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Welfare WorkerOccupation in demand

Assists individuals, families and groups with social, emotional or financial dif...

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