ICT Customer Support Officer

Also known as ICT Help Desk Officer, ICT Help Desk Technician, Systems Support Officer.
Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.
Training time 6 months - 1 year
Average pay $56,765
Employment prospects Strong
Employment size 10,800

What does an ICT Customer Support Officer do?

  • determining software and hardware requirements to provide solutions to problems
  • responding to inquiries about software and hardware problems
  • adapting existing programs to meet users' requirements
  • installing and downloading appropriate software
  • ensuring efficient use of applications and equipment
  • implementing computer networks
  • designing and maintaining websites
  • repairing and replacing peripheral equipment such as terminals, printers and modems

Specialisations

  • Network Support Technician
  • Operator Command Support Systems (Army)

Related courses

Government-subsidised training is marked with this symbol
Certificate III in Information, Digital Media and Technology
TAFE
Certificate IV in Computer Systems Technology
TAFE
Certificate IV in Information Technology
TAFE
Certificate IV in Information Technology Support
TAFE
Diploma of Information Technology Networking
TAFE
Diploma of Information Technology Systems Administration
TAFE
Advanced Diploma of Computer Systems Engineering
TAFE
Advanced Diploma of Computer Systems Technology
TAFE