Customer Service Manager

Also known as Client Service Manager, Service Manager.
Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations.
Training time 1 - 1.5 years
Average pay $53,262
Employment prospects Strong
Employment size 11,000

What does a Customer Service Manager do?

  • developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
  • ensuring operational efficiency within a call centre
  • providing direction and feedback to team members and assisting with recruitment
  • managing, motivating and developing staff providing customer services
  • planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
  • liaising with other organisational units, service agents and customers to identify and respond to customer expectations

Related courses

Government-subsidised training is marked with this symbol
Certificate IV in Automotive Management
TAFE
Certificate IV in Customer Engagement
Diploma of Automotive Management
Diploma of Customer Engagement
Diploma of Government (Injury management/Workplace inspection/Policy development)