Certificate II in Retail Services

Code:
SIR20212
SIR20216
Government-subsidised training
Recognition
Meets the requirements of the Australian Qualifications Framework (AQF)
Entry requirements
No minimum education
Units in this course
Fee range
$218 - $3,300 (full fee)
$1,224 - $2,140
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This course is offered in 34 locations
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Bendigo
TAFE
Echuca
TAFE
Bass Coast (WONTHAGGI)
TAFE
Melbourne (EAST MELBOURNE)
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About government-subsidised training

Students may be eligible for government-subsidised training. This is only offered by training providers who have a contract with the Victorian Government to deliver government-subsidised training.

If you're eligible, the government will contribute to the cost of the training.




Finding government-subsidised training

Government-subsidised training is marked with this symbol Government-subsidised training available. Course availability data is sourced from the Australian Course Information Register.

About pre-apprenticeship courses

This course is available to study as a pre-apprenticeship. A pre-apprenticeship is a great way to get a feel for the industry before committing to an apprenticeship.

Some pre-apprenticeships can help reduce the length of a formal apprenticeship. This only applies to selected courses approved by the Victorian Registration and Qualifications Authority (VRQA). To find out if this applies to your pre-apprenticeship contact your training provider.

For more information about pre-apprenticeships, see our Pre-Apprenticeships page.

About recognition

The courses shown on the Victorian Skills Gateway website are regulated qualifications under the Australian Qualifications Framework (AQF), or short training programs made up of units of competency from regulated qualifications.

Units
Unit code
Unit title
BSBWOR204
Use business technology
FSKLRG09
Use strategies to respond to routine workplace problems
SIRRFSA001
Handle food safely in a retail environment
SIRRINV001
Receive and handle retail stock
SIRRMER001
Produce visual merchandise displays
SIRRMER002
Merchandise food products
SIRXCEG001
Engage the customer
SIRXCOM001
Communicate in the workplace to support team and customer outcomes
SIRXIND001
Work effectively in a service environment
SIRXIND002
Organise and maintain the store environment
SIRXIND003
Organise personal work requirements
SIRXIND004
Plan a career in the retail industry
SIRXPDK001
Advise on products and services
SIRXPDK002
Advise on food products and services
SIRXRSK001
Identify and respond to security risks
SIRXSLS002
Follow point-of-sale procedures
SIRXWHS002
Contribute to workplace health and safety
About the fee range
The fee ranges shown are indicative only.

The full fee range does not factor in any government subsidies.

The government-subsidised fee range marked with this symbol Government-subsidised training available factors in a Victorian Government subsidy.

The ranges are based on:

  • Estimated tuition fees for the whole of the course with a Victorian Government subsidy 
  • Rates for local students only (not for international)  
  • Available data from the Australian Course Information Register

The fee ranges shown do not factor in concessions or scholarships. They also exclude other fees set by the training provider such as materials, services, and amenities.

All subsidies presented on this site are correct at the time of publication; subsidy information is updated on a monthly basis. To obtain the most accurate quote for the course you’re considering, please contact the training provider directly.

About occupations in demand

Occupations in demand are marked with this symbol Occupation in demand. If you see a related job marked with this symbol, it’s identifying a role that is currently, or is at risk of, experiencing a skills shortage.

When an occupation has a skills shortage, it means the chances of getting a job after completing your course could be higher.

The information used to identify occupations in demand is primarily sourced from Higher Education and Skills Group (HESG) in the Department of Education and Training (DET), the Australian Bureau of Statistics (ABS) and Deloitte Access Economics.