Certificate IV in Customer Engagement

Code:
BSB40315
Government-subsidised training
Recognition
Meets the requirements of the Australian Qualifications Framework (AQF)
Entry requirements
No minimum education
Units in this course
Fee range
$2,000 - $6,500 (full fee)
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About government-subsidised training

Students may be eligible for government-subsidised training. This is only offered by training providers who have a contract with the Victorian Government to deliver government-subsidised training.

If you're eligible, the government will contribute to the cost of the training.




Finding government-subsidised training

Government-subsidised training is marked with this symbol Government-subsidised training available. Course availability data is sourced from the Australian Course Information Register.

About pre-apprenticeship courses

This course is available to study as a pre-apprenticeship. A pre-apprenticeship is a great way to get a feel for the industry before committing to an apprenticeship.

Some pre-apprenticeships can help reduce the length of a formal apprenticeship. This only applies to selected courses approved by the Victorian Registration and Qualifications Authority (VRQA). To find out if this applies to your pre-apprenticeship contact your training provider.

For more information about pre-apprenticeships, see our Pre-Apprenticeships page.

About recognition

The courses shown on the Victorian Skills Gateway website are regulated qualifications under the Australian Qualifications Framework (AQF), or short training programs made up of units of competency from regulated qualifications.

Units
Unit code
Unit title
BSBCOM401
Organise and monitor the operation of compliance management system
BSBCOM402
Implement processes for the management of a breach in compliance requirements
BSBCOM403
Provide education and training on compliance requirements and systems
BSBCOM404
Promote and liaise on compliance requirements, systems and related issues
BSBCUE403
Schedule customer engagement activity
BSBCUE404
Collect, analyse and record information
BSBCUE405
Survey stakeholders to gather and record information
BSBCUE406
Run a multicentre
BSBCUE407
Administer customer engagement technology
BSBCUS401
Coordinate implementation of customer service strategies
BSBCUS402
Address customer needs
BSBCUS403
Implement customer service standards
BSBHRM405
Support the recruitment, selection and induction of staff
BSBINM401
Implement workplace information system
BSBINN301
Promote innovation in a team environment
BSBLDR402
Lead effective workplace relationships
BSBLED401
Develop teams and individuals
BSBLED501
Develop a workplace learning environment
BSBMGT401
Show leadership in the workplace
BSBMGT402
Implement operational plan
BSBMGT403
Implement continuous improvement
BSBMGT405
Provide personal leadership
BSBMKG402
Analyse consumer behaviour for specific markets
BSBPMG411
Apply project quality management techniques
BSBPMG415
Apply project risk management techniques
BSBPMG522
Undertake project work
BSBSLS501
Develop a sales plan
BSBSLS502
Lead and manage a sales team
BSBSUS301
Implement and monitor environmentally sustainable work practices
BSBWHS401
Implement and monitor WHS policies, procedures and programs to meet legislative requirements
BSBWOR403
Manage stress in the workplace
CHCINF505D
Meet statutory and organisation information requirements
CHCPOL403C
Undertake research activities
ICTSAS305
Provide ICT advice to clients
About the fee range
The fee ranges shown are indicative only.

The full fee range does not factor in any government subsidies.

The government-subsidised fee range marked with this symbol Government-subsidised training available factors in a Victorian Government subsidy.

The ranges are based on:

  • Estimated tuition fees for the whole of the course with a Victorian Government subsidy 
  • Rates for local students only (not for international)  
  • Available data from the Australian Course Information Register

The fee ranges shown do not factor in concessions or scholarships. They also exclude other fees set by the training provider such as materials, services, and amenities.

All subsidies presented on this site are correct at the time of publication; subsidy information is updated on a monthly basis. To obtain the most accurate quote for the course you’re considering, please contact the training provider directly.

About occupations in demand

Occupations in demand are marked with this symbol Occupation in demand. If you see a related job marked with this symbol, it’s identifying a role that is currently, or is at risk of, experiencing a skills shortage.

When an occupation has a skills shortage, it means the chances of getting a job after completing your course could be higher.

The information used to identify occupations in demand is primarily sourced from Higher Education and Skills Group (HESG) in the Department of Education and Training (DET), the Australian Bureau of Statistics (ABS) and Deloitte Access Economics.