Diploma of Customer Engagement

Code:
BSB50315
Recognition
Meets the requirements of the Australian Qualifications Framework (AQF)
Entry requirements
No minimum education
Units in this course
Fee range
No information available.
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About government-subsidised training

Students may be eligible for government-subsidised training. This is only offered by training providers who have a contract with the Victorian Government to deliver government-subsidised training.

If you're eligible, the government will contribute to the cost of the training.




Finding government-subsidised training

Government-subsidised training is marked with this symbol Government-subsidised training available. Course availability data is sourced from the Australian Course Information Register.

About pre-apprenticeship courses

This course is available to study as a pre-apprenticeship. A pre-apprenticeship is a great way to get a feel for the industry before committing to an apprenticeship.

Some pre-apprenticeships can help reduce the length of a formal apprenticeship. This only applies to selected courses approved by the Victorian Registration and Qualifications Authority (VRQA). To find out if this applies to your pre-apprenticeship contact your training provider.

For more information about pre-apprenticeships, see our Pre-Apprenticeships page.

About recognition

The courses shown on the Victorian Skills Gateway website are regulated qualifications under the Australian Qualifications Framework (AQF), or short training programs made up of units of competency from regulated qualifications.

Units
Unit code
Unit title
Unit type
BSBCUE504
Integrate customer engagement within the organisation
Core
BSBLED501
Develop a workplace learning environment
Core
BSBMGT516
Facilitate continuous improvement
Core
BSBAUD501
Initiate a quality audit
Elective
BSBCOM501
Identify and interpret compliance requirements
Elective
BSBCOM502
Evaluate and review compliance
Elective
BSBCOM503
Develop processes for the management of breaches in compliance requirements
Elective
BSBCOM601
Research compliance requirements and issues
Elective
BSBCOM602
Develop and create compliance requirements
Elective
BSBCOM603
Plan and establish compliance management systems
Elective
BSBCUE403
Schedule customer engagement activity
Elective
BSBCUE407
Administer customer engagement technology
Elective
BSBCUE501
Develop business continuity strategy
Elective
BSBCUE502
Establish a multicentre
Elective
BSBCUE503
Manage data interrogation
Elective
BSBCUE601
Optimise customer engagement operations
Elective
BSBCUE602
Manage customer engagement information
Elective
BSBCUE603
Design and launch new customer engagement facilities
Elective
BSBCUE604
Develop and maintain a service level strategy
Elective
BSBCUE605
Develop and maintain a customer engagement marketing strategy
Elective
BSBCUE606
Forecast and plan using customer engagement traffic information analysis
Elective
BSBCUE607
Manage customer engagement centre staffing
Elective
BSBCUE608
Manage customer engagement operational costs
Elective
BSBCUS501
Manage quality customer service
Elective
BSBDIV601
Develop and implement diversity policy
Elective
BSBHRM405
Support the recruitment, selection and induction of staff
Elective
BSBHRM512
Develop and manage performance management processes
Elective
BSBHRM604
Manage employee relations
Elective
BSBINM501
Manage an information or knowledge management system
Elective
BSBINN502
Build and sustain an innovative work environment
Elective
BSBITA601
Configure and optimise customer contact technology
Elective
BSBLDR801
Lead personal and strategic transformation
Elective
BSBLED502
Manage programs that promote personal effectiveness
Elective
BSBMGT605
Provide leadership across the organisation
Elective
BSBMGT615
Contribute to organisation development
Elective
BSBMGT618
Develop an engagement centre business plan
Elective
BSBMKG610
Develop, implement and monitor a marketing campaign
Elective
BSBPUB504
Develop and implement crisis management plans
Elective
BSBRSK501
Manage risk
Elective
BSBSLS501
Develop a sales plan
Elective
BSBSLS502
Lead and manage a sales team
Elective
BSBSUS501
Develop workplace policy and procedures for sustainability
Elective
BSBWHS501
Ensure a safe workplace
Elective
BSBWOR403
Manage stress in the workplace
Elective
BSBWOR502
Lead and manage team effectiveness
Elective
About the fee range
The fee ranges shown are indicative only.

The full fee range does not factor in any government subsidies.

The government-subsidised fee range marked with this symbol Government-subsidised training available factors in a Victorian Government subsidy.

The ranges are based on:

  • Estimated tuition fees for the whole of the course with a Victorian Government subsidy 
  • Rates for local students only (not for international)  
  • Available data from the Australian Course Information Register

The fee ranges shown do not factor in concessions or scholarships. They also exclude other fees set by the training provider such as materials, services, and amenities.

All subsidies presented on this site are correct at the time of publication; subsidy information is updated on a monthly basis. To obtain the most accurate quote for the course you’re considering, please contact the training provider directly.

About occupations in demand

Occupations in demand are marked with this symbol . If you see a related job marked with this symbol, it’s identifying a role that is currently, or is at risk of, experiencing a skills shortage.

When an occupation has a skills shortage, it means the chances of getting a job after completing your course could be higher.

The information used to identify occupations in demand is primarily sourced from Higher Education and Skills Group (HESG) in the Department of Education and Training (DET), the Australian Bureau of Statistics (ABS) and Deloitte Access Economics.