Category information
The Victorian VET Client Service/Support Excellence Award is presented to a staff member, or team/group of staff for a demonstrated outstanding contribution to the enhancement of educational success in vocational education and training.
The winner is awarded $10,000 and is recognised as the best in Victoria’s world class training system.
Nominations can be made by Registered Training Organisations, client organisations, colleagues, professional bodies and networks, and students.
How to Apply
Visit the how to apply page on this site for information on applying for this award.
Eligibility and Conditions
Candidates for the award must be staff employed in administrative or specialist non-teaching activities by a Registered Training Organisation for all or part of the period between 1 July 2008 – 30 June 2009. Candidates may be individuals, teams or groups of special support staff.
You must also agree to the full Conditions of Entry found on this site.
Criteria
Preparing your application
Applications are to be in 12 pt font and a maximum of five (5) A4 pages plus five (5) pages in attachments (no more than 10 pages in total).
Any material in excess of 10 pages will not be forwarded to the judging panel.
The award criteria should be the focus of your application, however any relevant evidence may be provided so long as it does not exceed the required page limit.
Section A: Overview
Give an overview of the service/support provided, a description of the environment in which the service/support is provided and specific challenges which may have had to be overcome during the course of providing the service/support.
Section B: Applicants will be judged against the following criteria
- Criterion 1: Excellence and innovation
- Criterion 2: Student/Client focus
- Criterion 3: Professionalism and commitment to support services for VET
- Criterion 4: Understanding and reputation within the industry or community
Addressing the criteria
When developing your application against the award criteria, you may wish to take into account some of the considerations outlined below, if they are relevant to your experience. These suggestions are not additional criteria, but are provided to give clarification of what may be relevant to include when writing against the award criteria.
Please use specific examples demonstrating excellence and innovation in developing the application.
1. Excellence and innovation
Consider:
- examples of how the service/support makes a significant contribution to excellence in the field
- how the service/support addresses the needs of internal and external clients
- what is unique or innovative about the service/support provided
- whether and how the service/support improves teaching and learning for client groups.
2. Client focus
Consider:
- systems and processes for collecting information on client needs and satisfaction
- demonstrated recognition and/or acknowledgement from clients, students, and colleagues
- any specialist support provided for students with special needs, such as Indigenous students, students with disabilities, students from a non-English speaking background, students in remote areas, gifted and talented students.
3. Professionalism and commitment to support services for VET
Consider:
- demonstrated efficiency, accuracy and timeliness in dealing with customer enquiries
- contribution to performance enhancement efforts such as professional development to other staff, acting as mentors, guides or models for others; and enhanced service/support provision
- contribution to achieving VET system priorities
- demonstrated ability to work outside area of experience
- how the individual or team engage with other professionals to improve the standard of service/support provided to clients.
4. Understanding and reputation within the industry or community
Consider:
- ways in which the delivery of the service/support helps to form and build new relationships
- how the individual or team contribute in conferences, seminars and professional and industry associations
- demonstrated recognition and/or acknowledgement from industry and community associations
- demonstrated examples of any contributions to knowledge sharing, mentoring and coaching activities.
Nomination Form
Download the VET Client Service/Support Excellence Nomination Booklet (PDF 67KB)
What assistance can I get to write my application?
For tips on how to write your application contact your nominators for guidance and download the:
Checklists
Nomination Checklist
Before you submit your nomination, make sure you check the following:
- Have you used 12 point font only?
- Is your application ten (10) A4 pages long, including attachments?
- Has an official nomination form been filled in and attached?
- Have you read and agreed to the conditions of entry?
- Have you provided 10 copies of your application and nomination form?
Criteria Checklist
Have you answered all of the following criteria?
- Criterion 1: Excellence and innovation
- Criterion 2: Student/Client focus
- Criterion 3: Professionalism and commitment to support services for VET
- Criterion 4: Understanding and reputation within the industry or community
2009 Finalists